Frequently Asked Questions 

 

What is necessary to place an order for silk-screening?

To place an order for silk-screening or embroidery, please email us at abilitees@cs.com. If you have artwork,

please send a 300 DPI, vector format file. I you do not have a vector file and have artwork that you would llke

us to format, just send it to us and we can let you know if there will be a charge for the artwork.

 

What is the minimum order for silk-screening? 

1 color 24 pieces

2 color 36 pieces

3 color 72 pieces

4 color 144 pieces

5 color 250 pieces

There are exception to our minimums.

 

What is your turn around time? 

Our turn around time for a silk-screening order is approximately 10-14 business days from the final art approval.

 

What about RUSH jobs? 

Rush jobs are completed in less than 7 business days after the final approval of your art and are subject to a $30.00 rush fee.  We do ask that you call ahead first to make sure we are able to handle your rush job before garments are sent to us, as we do not always have an open spot on our presses for such jobs., and at that time we are not able to rush the job.

 

What is the proof/approval process? 

Once you have placed your order we will send you an email proof. The proof will state the size, ink colors and overall location of your print job. Please make sure to look over the proof carefully as once it is approved we will be getting it ready to print.

Proofs are sent after the initial deposit has been made on the order. If you do not receive a proof , please bring that to our attention, as we may not be aware you didn't receive it. 

 

What if my order is the same as the last order? 

Please make sure you email us a picture of your repeat artwork, especially if you have several sets up artwork here. Do not expect us to go with your last order, please put down colors, size, location etc. as if it was your first time. We will pull your existing film and reference the re-order PO to make sure it is accurate. If you feel you need to request a proof for a re-order, please indicate this on the purchase order. 

  

 Do you provide the clothing?

Yes, please view our Casual Catalog or Brand Book Catalog here on our website for garments such as tees,

sweats, jackets, hats and bags. Any prices in these catalogs do not include screen printing or embroidery.

 

Do you provide promotional products?

If you are looking for promotional items, please view our Printed Products Catalog.

Keychains, magnets, travel mugs, pens and much more.

Prices in this catalog do not always show set up fees and shipping costs.

Please email us the product number and will will get back to you a total cost.

 

 

Embroidery Specific Questions 

 

 

I Have My Own Design, What Do I Do Now? 

If you have an electronic copy of your artwork, email it to us at abilitees@cs.com. We prefer files in the following format: PDF or  JPEG. 

As long as the picture is clean and clear, it can be used for embroidery. Artwork files are different for embroidery than screen printing.

Embroidery logos have a one time set up fee depending on the size of the artwork.

 

 

I Don't Have a Logo. Can You Help? 

We have a font library for you to choose fonts. You can also go to embroidery.com to choose a stock design not exceeding the size limit. We will pay for any designs not exceeding our logo size limit. Remember, if you want to add text onto a design, you need to leave 1/2" for each line text. 

 

Can I Request a Sample? 

Blank samples can be purchased at 1st column price plus shipping. Cap samples can not be returned. Most corporate apparel samples can be returned within 15 days of receipt. Some can not be returned.

 

Can I See a Sample of My Embroidery? 

 Once your order is placed and we have a deposit, we will stitch out a sample of the embroidery for your approval.

 

Can I Combine Styles/Sizes? 

You can combine styles, colors/sizes to meet our minimum but there is a 6 pc min for each style for apparel, 12 pc min per color/24 pc min per style for caps. Hats require different tooling, and therefore can't be combined with shirts and jackets. But you can mix and match different caps. 12 pc min per style. 

 

 

 

Do You Do Personalization on Your Garments, Say Embroidering A Different Number or Name on Each of My Shirt or Cap? 

Sorry we do not at this time. 

 

 

Do you do patches? 

Yes, patches have a 50 pieces min. and take approx. 4 to 5 weeks

 

What is your turn around time for embroidery? 

On a normal order, your expected processing time is between 7 and 14 business days. Larger orders, multiple locations and individual personalizations will require a longer production time. Please make sure you are placing your order with enough time to process. Rush orders need at least 24-hour notice to be put on the schedule. Rush orders are produced in under 7 business days and are subject to a $30.00 rush fee.

 

What is Your Return Policy? 

Cancellation: We will send you a sample sew-out, i.e. a copy of your design embroidered on a piece of fabric before production. If you are not happy with the logo sample you receive in your email, we will be more than happy to fix it until you are satisfied. Once the sample is sent to you, you will be charged for the design. Once this sample is approved, we will proceed with production and from this point your order can not be cancelled or returned unless we made a mistake, say wrong product or logo colors. 

Defective Products: If there is a defect on the product, please call customer service and we'll be happy to arrange an exchange or refund on the defective pieces. Claims must be reported within 15 days of receipts of goods. Please check your merchandise upon receipt. Only defective goods can be returned within 30 days of receipt of merchandise once a Return Authorization is issued. Although we pride ourselves in providing quality embroidery work, please note that embroidery is a mechanical process. A needle is doing the sewing, so your logo on each hat will have its own characteristic due to machine variance. 

Sizing Problems: We are not responsible for sizing issues once the order is confirmed and your logo embroidered. To avoid fitting and sizing problems, please purchase samples prior to your production orders. 

Logo Colors: We will match your logo color the best we can. If you have a Pantone color for your logo, we will try to match that. All Pantone colors must be clearly indicated on the order form. But remember embroidery threads have a sheen that is unique. It is virtually impossible to match them to colors on paper. If you request red, we will use our generic red unless a specific Pantone color is indicated on your order form. There is a charge

$30.00 charge for Pantone ink colors. Pantone matching threads costs will depend on how many cones of thread we will need for the order.

 

Shipping Questions 

 

How can I get an estimated shipping cost for my order? 

Unfortunately, we cannot issue price quotes for shipments due to differences in methods, box quantity, sizes, and weights, etc. We are only able to give exact costs for shipping when we are actually processing the shipment. All shipments are usually processed the same day it is printed and tracking information is sent to email address provided, once UPS picks up from our facility. Usually around 5 PM. 

 

What if I already have an order in-house and I need to change to shipping information? 

 

Please call us as soon as you know and send us the information via email.

 

I have my own UPS/FedEx account; can I use my own account number for shipments? 

Absolutely. Our default shipping is UPS which usually picks up daily.

 

 

Close Search